• My client is a large Facilities Maintenance Company who is looking to recruit an experienced Mobile Cleaning Supervisor on a Permanent contract in Bromsgrove and surrounding areas. Supervisory experience and commercial cleaning experience is essential.
  • Monday to Friday
  • 8am – 5pm
  • £20,000 per year
  • You must have a full, clean driving license as a company vehicle is provided.
Key elements to successfully carrying out the role will be:
  • Covering around 50 sites in Bromsgrove and surrounding areas
  • Support and guide operatives to achieve service levels
  • Regular checks and cleans to specified areas
  • Respond to cleaning requests as required
  • Periodic carpet cleaning and spring cleaning as per specification
  • Assist Business manager in the recruitment and vetting process.
  • To follow company procedures and systems as laid down.
  • To adhere to company procedures and policies at all times
  • To maintain relationships with customers and fellow employees.
  • Control and maintenance of all consumable stocks at each site. .
  • Ensure opening and lockup procedure including alarms is known for each location
  • Ensure store-rooms are tidy and stock stored correctly.
  • Record every visit to site in the communications book.
People Management
  • Manage and develop team to promote high morale and motivation
  • Provide weekly absence details and additional hours worked by cleaning team
  • Conform to management responsibilities as set out by the company
  • Training, motivation, discipline, Health, safety and welfare of the cleaning team
  • Undertake site familiarisation with all new employees detailing cleaning regime, waste procedures, opening and lockup procedures, air lock door procedures.
Training and Development
  • Induction: completing activities and planning any specific activities; agreeing and signing off job descriptions, setting out objectives, discussing and agreeing training needs, drawing up training plans.
  • Training and Development: carrying out training reviews and recording these, ensuring that training plans remain relevant and achievable; ensuring that training plans remain relevant and achievable ensuring opportunities for development are identified and recorded
  • Appraisal: Ensuring regular contact with front line team
  • Communication
  • Attend internal and external meetings with client and direct reports if required
  • Cascade six weekly with team
  • People and task management of onsite team and resources
  • Efficient use of skills and resource to deliver service
  • Form and maintain relationships with the client team and third party suppliers
Statuary Compliance
  • Ensure all statutory requirements are met and that and that there are no exposures to health and safety issues
  • Ensure a 100% adherence contract vetting requirements.
  • Ensure a 100% adherence to statutory requirements detailed within the framework of the contract and any delegated responsibilities are met on behalf of the Client.
Account Performance
Financial Responsibilities
  • Complete finance administration activities related to services
  • Meet budget and control costs
  • Follow finance process
  • Ensure that all approval processes are followed at all times
  • Reporting to the Business Manager on budget
  • Identify and manage any risks in a timely manner
Contract Management
  • Management of the provision of service delivery and performance
  • Ensure delivery of all services in line with contractual requirements and customer satisfaction
Client and Customer Satisfaction
  • Ensure high level service delivery
  • Responsive to the requirements and changes
  • Contribute to team performance
Relationship Management
  • Contribute to and maintain excellent Client relationship
  • Create and manage effective supplier relationships
Personal Development/Team management
  • Create own and manage personal development plan
  • Conform to management responsibilities including communication, induction, training development and appraisal
  • Ensure that adequate skilled and appropriate resources are available to meet the requirements for maintaining the service
  • Develop a one team approach to the delivery of the services to site
  • Ensure that the health and safety and welfare of the team is maintained
  • Monitor and review effectiveness of team training
  • Conform to internal reporting procedures
Person Specification
  • Experience of managing and developing others
  • Ability to maintaining service
  • Health and Safety management experience
  • Proven track record
People and Personal Management
  • Personal Management
Quality & Innovation
  • Drives for achievement
Client & Customer Satisfaction
  • Customer Focus
  • Relationship Management
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